Refund & Cancellation Policy

  • Home
  • /
  • Refund Policy

Claim Health Pure Protection Guarantee

Policy Cancellation & Premium Refunds

At Claim Health Pure, we strive to provide complete satisfaction and transparency across all our health insurance products and services. This Refund Policy outlines the conditions, timelines, and procedures regarding premium refunds and policy cancellations for plans managed through claimhealthpure.site.

For immediate assistance regarding cancellations, refund status, or how to claim health insurance, please contact our billing support team at support@claimhealthpure.site.

1. Free-Look Period Cancellation

Claim Health Pure offers a standard statutory free-look period for newly issued health insurance policies, allowing you time to review your medical coverage details:

  • 14-Day Free-Look Period: Policyholders may request full cancellation within 14 days of policy issuance or document delivery.
  • Full Premium Refund: If no request to claim health insurance has been submitted during this window, you will receive a 100% refund of the paid premium, minus nominal administrative or statutory charges (such as stamp duties).

2. Mid-Term Policy Cancellations

If you choose to cancel your health insurance coverage after the 14-day free-look period, the following Claim Health Pure refund rules apply:

  • Pro-Rata / Short-Period Refund: Premium refunds for mid-term cancellations will be calculated on a pro-rata basis or according to standard short-period rate tables specified in your policy terms.
  • Active Claim Restriction: No refunds will be granted on any health insurance policy where a request to claim health insurance has already been filed, paid, or is currently pending investigation during the active policy term.
  • Policy Transfer: Unexpired premium balances can either be transferred to a new health insurance plan or credited toward another family policy on claimhealthpure.site upon submission of necessary documents.

3. Duplicate or Excess Payments

In the event of accidental duplicate payments, technical payment gateway errors, or excess premium payments during online application processing on claimhealthpure.site, the overpaid amount will automatically be credited back to your original payment method within 5 to 7 business days following verification.

4. Processing Timeline & Method

Approved refunds are processed through secure payment channels under the following guidelines:

Payment Source: Refunds are strictly issued back to the original source account (Credit Card, Debit Card, or Direct Bank Transfer) used during purchase on claimhealthpure.site.

Turnaround Time: Once a refund request is approved, funds will reflect in your account within 7 to 10 working days, depending on your financial institution.

Written Request Requirement: All cancellation requests must be submitted in writing to support@claimhealthpure.site accompanied by your Health Insurance Policy ID or Application Reference Number.